How to create Digital Transformation Business Case ?

Assumptions : Most of the business case are projected over period of three years. No of working days are considered to be 22 Per month. No of working hours are assumed as 8 Hours.

Costs :

  1. Platform Cost (One Time)
  2. Platform Cost (Annual Recurring)
  3. One Time Development 
  4. Annual Maintenance (depreciating over period of three years)
  5. Hardware Setup (On-premise)
  6. Or Hardware over cloud costs
  7. Business SME costs (opportunity cost due to Project involvement)

Benefits :

Hard benefits -->

Prelude - Scientific Calculation of "Average Handling Time" reduction. In some case AHT can be reduced by 100% (unassisted automation or straight through processing) and in other AHT can be reduced partially (assisted automation)

Total Hours Saved = AHT Reduction X Annual No. of transactions
Part A : Total $ savings = Hours X Per hour fully loaded cost of business resource
Part B : Cost Saved due to additional costs (over-time)
Pat C : Cost Saved due to additional resources (Temporary staffing due to peak seasons)
Part D : Cost saved due to possible offshoring of work

Soft benefits -->

Part E :
  1. Change in Customer Satisfaction Index
  2. Change in Quality Index
  3. Change in Ease of Operations Index
  4. Harmonized and unified business operations  

Total Benefits : Part A + Part B + Part C + Part D + Part E

Do you want to understand automation yield potential of your process ? Get in touch with me @ nirajvijay.nakhale@hcl.com for free diagnostics !!

Comments

  1. Kellton 15 June 2018 at 06:35

    The article is nicely written and everything and each point can be well understood. Technical understanding is required to perfectly go in depth of it. I would like to share one of the most interesting topics " The role of organizational culture in digital transformation".
    Link is here: http://bit.ly/2HNNGgg

    ReplyDelete

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